Refund policy

Return and Refund Policy

Thank you for shopping at Monarch Times. We appreciate your business and want to ensure you have a premium and seamless experience.

Please read our policy carefully to understand your rights and our return procedures.

1. Returns & Exchanges

We offer a 10 days return/exchange window from the date your order is delivered. To be eligible for a return or exchange, your item must meet the following criteria:

The watch must be unused, unworn, and in the same condition that you received it.
It must be in its original packaging, including all boxes, protective plastic films, warranty cards, tags, and manuals.
You must provide a proof of purchase (such as your order number or invoice).

Non-Returnable Items:

Watches showing any signs of wear, scratches, or physical alterations (such as resized straps or links).
Items purchased during special clearance or final sale events.

2. Damaged, Defective, or Incorrect Items

We take great pride in the quality of our timepieces. However, if your order arrives damaged, defective, or if you received the wrong model:

Please contact us within 48 hours of delivery at monarchtimes1@gmail.com or call/WhatsApp us at +91 8459617972.
Please provide your Order Number and a clear unboxing video or photos showing the damage/defect.
Once verified, we will arrange a free replacement or a full refund at no extra cost to you.

3. How to Initiate a Return

To start a return or exchange, please follow these steps:

Reach out to our customer support team via email at monarchtimes1@gmail.com or call +91 8459617972.
Our team will review your request and provide the return shipping address and instructions.
Pack the item securely in its original packaging to prevent any damage during transit.

Note: Unless the return is due to our error (e.g., damaged or wrong item shipped), customers are responsible for the return shipping costs. Shipping costs are non-refundable.

4. Refunds

Once your return is received and inspected by our quality team, we will send you an email or message to notify you of the approval or rejection of your refund.

Approved Refunds: The refund will be processed, and a credit will automatically be applied to your original method of payment (or via bank transfer) within 10 business days.
Late or Missing Refunds: If you haven’t received your refund yet, please check your bank account or contact your payment provider first, as processing times can vary. If you've done this and still have not received your refund, please reach out to us.